Account Deletion
Request deletion of your Vicera AI account.
Users may request deletion of their Vicera AI account and associated personal information, subject to verification, security requirements, billing records, legal obligations, and operational limitations.
Request method
Email support
support@viceraai.com
Verification required
We may ask for confirmation from the account email before processing deletion.
Important
Account deletion may remove access to dashboard history, subscriptions, and saved platform data.
How deletion works
Follow these steps to request account deletion.
Send an account deletion request using the contact form or support email.
Include the email address connected to your Vicera AI account.
Vicera AI may verify account ownership before processing the request.
After verification, eligible account data will be deleted or anonymized.
Data That May Be Deleted
• Profile information.
• Saved account preferences.
• Support messages linked to the account.
• Non-essential user activity data where deletion is technically and legally possible.
Data That May Be Retained
• Payment records required for accounting, fraud prevention, tax, legal, or compliance purposes.
• Security logs required to protect the platform.
• Anonymized or aggregated analytics that no longer identify a specific user.
Subscription Access
• Deleting an account may remove dashboard access.
• Users should cancel active subscriptions before requesting deletion where possible.
• Refund eligibility is governed by the Refund Policy.